Shipping policy
Thank you for shopping with Zap Tan. We strive to provide our customers with the best possible shopping experience, including fast and reliable shipping. Please read the following information carefully to understand our shipping policies.
Shipping Options and Costs: We offer standard shipping for all orders within the UK. Standard shipping is free for all orders over £35, and a flat rate of £3.99 for orders under £35.*
Delivery Times: We aim to dispatch all orders within 2 business days. Delivery times will vary depending on your location and the shipping option you choose at checkout. Estimated delivery times for standard shipping are:
- 2 to 4 business days for orders within the UK*.
- 6 to 7 business days for international**.
Zap Tan does not assume responsibility for any import taxes, duties, or customs fees imposed by the recipient's country. These charges are the sole responsibility of the recipient. We recommend that customers check with their local customs office for information on potential import taxes and fees.
Please note that delivery times may be affected by factors beyond our control, such as postal delays or adverse weather conditions.
Order Tracking: Once your order has been dispatched, we will provide you with a tracking number via email. You can use this number to track the status of your order and estimated delivery time.
Delivery Issues: If you experience any issues with the delivery of your order, please contact us at info@zaptan.co.uk and we will do our best to resolve the issue as quickly as possible.
Returns: For more information on refunds/returns, please see our Refund Policy page.
We reserve the right to modify or update this shipping policy at any time without prior notice. We will notify you of any material changes by posting the updated policy on our website.
Please note that in the event that an order is lost, delayed, or undelivered due to circumstances beyond our control (such as postal delays or incorrect address information provided by the customer), we cannot be held responsible for the delay or loss of the order.
However, we understand the inconvenience this may cause our customers, and we will do our best to assist in resolving the issue. If you believe your order has been lost, delayed, or undelivered, please contact us at info@zaptan.co.uk and we will work with you to find a solution.
Please be aware that we may require additional information from you to initiate an investigation with the shipping carrier. We cannot guarantee that missing or delayed orders will be located or delivered, but we will work with you to find a resolution or offer a refund or replacement where possible.
Thank you for your understanding and cooperation. If you have any further questions or concerns regarding our shipping policy, please do not hesitate to contact us.
If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us at info@zaptan.co.uk.
* Excluding N.I
** Excluding EU